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Returns and Refunds

We do not offer refunds or exchanges for change of mind purchases, even if an item is unused. We will only provide a refund where a product is faulty or damaged, or you are entitled to one under Australian Consumer Law.

Where a product is faulty or damaged and you are entitled to an exchange or refund, please contact us within 7 days of delivery by emailing [email protected].

Please include your order number, detailed description of the product fault, and a photo.

If you need any further assistance, please contact our team and quote your order number.

If you need to return your order, please contact our team and we will provide instructions on how to do so.

Generally, our refunds or exchanges take between 3-5 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for funds to be visible in your account.

If you have received an order with incorrect items, please contact us within 7 days of delivery by emailing [email protected] with your order number, a detailed description of the issue, and a photo.

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