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We do not offer refunds or exchanges for change of mind purchases, even if an item is unused. We will only provide a refund where a product is faulty or damaged, or you are entitled to one under Australian Consumer Law.
Where a product is faulty or damaged and you are entitled to an exchange or refund, please contact us within 7 days of delivery by emailing Customercare@cemoy.com.au.
Please include your order number, detailed description of the product fault, and a photo.
If you need any further assistance, please contact our team and quote your order number.