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Orders and Delivery

We’re working to get your order to you as soon as possible. Orders are packed and dispatched from our Sydney CBD store within 1-3 business days. Once dispatched you will receive an email with shipping information from Australia Post, and a link to track your order. It should arrive within 1-5 business days after dispatch, depending on your location.

We offer Australia Post Express Shipping for a fixed rate of $15 on orders under $50, and free Express Shipping on orders over $50. Unfortunately, we cannot guarantee a specific delivery time or day.

During Christmas and peak sale periods processing and dispatch may require an extra 1-3 business days.

Delivery Timeframes

Metro Regional Remote
1-2 business days
Please allow an additional 1-2 business days
2–3 business days
Please allow an additional 1-2 business days
2-5 business days
Please allow an additional 1-2 business days

 

CLICK & COLLECT

We are pleased to offer Click & Collect at the CEMÔY experience store in Westfield Sydney. Click & Collect allows you to place your order through our online store and collect it from our Westfield Sydney location. You can find us at:

CEMÔY Westfield Sydney, Retail Level 2,
Pitt Street Mall, Sydney NSW 2000

Orders placed before 1pm (AEST) may be collected the same day.
Orders placed after 1pm (AEST) may be collected the next day.

You will receive an email when your order is ready for collection. Please have your email confirmation available to show our store staff when collecting your order.

Delivery is free on orders of $50 or more and will be shipped via Australia Post Express. For orders less than $50, Australia Post Express delivery is charged at a flat rate of $15.

Delivery Method Cost
Australia Post Express $15 or FREE on orders over $50

We currently only deliver within Australia. Contact [email protected] for overseas enquiries.

Where possible we will try our best to accommodate changes before an order has been dispatched, please contact our team by phone +61 410 872 002 or email [email protected] as soon as possible for further information. Please note that we are unable to amend an order once it has been dispatched.

If you need any further assistance, please contact our team and quote your order number.

You can check the status of an order under My Account or via Australia Post using the tracking number provided in your order dispatch email. If you are unable to locate your dispatch email and tracking number, please also check in your emails junk folder.

If you need any further assistance, please contact our team and quote your order number.

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